WestSpring Managed IT Support.

At WestSpring we specialise in providing first class bespoke outsourced managed IT services to clients in the South West.

Our services are always personalised to each client to ensure the service always delivers an IT support service that is aligned to the business.

WestSpring can provide you with your own IT department at the fraction of the cost. We deliver a truly unlimited service including unlimited onsite time.

Our team is your team, you will get to know us as we get to understand your business and IT requirements. With our smart automated systems, professional service and industry expertise we deliver bespoke services to meet your goals.

Our fees are simple, fixed and monthly. Best of all they are inclusive, eliminating unexpected costs.

Here’s How We Do It.

The Service Desk

Unlimited telephone and remote support provided by our talented team based in Bristol. Our knowledgeable and friendly team will get to know and understand you and your business. Tickets can be created via email, phone or client portal.
The team are always proactive and monitoring the network to ensure business is running as normal.

We fix problems fast! We don’t give you a reference number and call back. We always aim to provide a first-time fix and insist our communication to our clients is excellent ensuring you always know what’s happening.

Unlimited Onsite Consultancy

Our mission is to become an extension of your team, providing an in-house IT service on an outsourced basis. That’s why all of our support contracts are unlimited, meaning should you need to be onsite 5 days a week, we would be.

Everything from proactive days, reactive break fix visits and workstation builds are all included at no extra cost. This ensures that we are there to provide your IT support all the time and ensure everything is covered. Our only exception is project work which is always detailed in a proposal.

WestSpring Remote Endpoint Security

Our clients benefit from our award-winning WREM software which allows us to monitor, manage and maintain systems, including all workstations, servers, firewalls, switches and printers. This allows us to automate processes such as software patching, Windows updates, restarts and disk clean ups, to ensure networks are secured and protected.

Our WREM software allows us to fix issues before users even recognise there is a problem. Helping to ensuring your teams productivity is a high as it can be.

Account Management

At WestSpring we see the relationships with our clients as a partnership. We take the time to get to know and understand individual businesses ensuring we align the appropriate IT services. It’s important for us to become integrated with clients and individually tailor our services. It’s definitely not a one size fits all solution.

All account management packages our tailored to each client and include:

  • Dedicated account manager
  • Monthly reports
  • Asset management reports
  • Quarterly review meetings
  • Detailed IT plan/roadmap for the year highlighting important milestones
  • IT risk assessments
  • IT business continuity & disaster recovery planning
  • IT budgeting

Client Portals

At WestSpring, we feel its important to provide our clients with a wealth of tools to enhance our service, we provide interactive portals to provide:

Client service portal – see tickets that have been created, check invoices, see the status of projects, knowledge base.

Documentation platform – have access to all your technical documentation.

WestSpring Remote Endpoint Management – access to all your endpoints, run reports even control machines.

Forms – all clients have access to starter/leaver and change request forms via our online page.

WestSpring Procurement

Sourcing equipment such as the right laptop or the best printer for the cheapest price in a market that changes daily can be time consuming, technically challenging and costly.

Our clients have access to our experienced procurement department who can provide advice and quotes on important hardware and software. With vast experience with Microsoft licencing and with preferential pricing with many major brands we can pass on savings.

We provide quotes for laptops, workstations, printers and much more. Thanks to our significant buying power we provide competitive pricing and always strive to not charge delivery.

Here’s How We Do It.

The Service Desk

Unlimited telephone and remote support provided by our talented team based in Bristol. Our knowledgeable and friendly team will get to know and understand you and your business. Tickets can be created via email, phone or client portal.
The team are always proactive and monitoring the network to ensure business is running as normal.

We fix problems fast! We don’t give you a reference number and call back. We always aim to provide a first-time fix and insist our communication to our clients is excellent ensuring you always know what’s happening.

Unlimited Onsite Consultancy

Our mission is to become an extension of your team, providing an in-house IT service on an outsourced basis. That’s why all of our support contracts are unlimited, meaning should you need to be onsite 5 days a week, we would be.

Everything from proactive days, reactive break fix visits and workstation builds are all included at no extra cost. This ensures that we are there to provide your IT support all the time and ensure everything is covered. Our only exception is project work which is always detailed in a proposal.

WestSpring Remove Endpoint Security

Our clients benefit from our award-winning WREM software which allows us to monitor, manage and maintain systems, including all workstations, servers, firewalls, switches and printers. This allows us to automate processes such as software patching, Windows updates, restarts and disk clean ups, to ensure networks are secured and protected.

Our WREM software allows us to fix issues before users even recognise there is a problem. Helping to ensuring your teams productivity is a high as it can be.

Account Management

At WestSpring we see the relationships with our clients as a partnership. We take the time to get to know and understand individual businesses ensuring we align the appropriate IT services. It’s important for us to become integrated with clients and individually tailor our services. It’s definitely not a one size fits all solution.

All account management packages our tailored to each client and include:

  • Dedicated account manager
  • Monthly reports
  • Asset management reports
  • Quarterly review meetings
  • Detailed IT plan/roadmap for the year highlighting important milestones
  • IT risk assessments
  • IT business continuity & disaster recovery planning
  • IT budgeting

Client Portals

At WestSpring, we feel its important to provide our clients with a wealth of tools to enhance our service, we provide interactive portals to provide:

Client service portal – see tickets that have been created, check invoices, see the status of projects, knowledge base.

Documentation platform – have access to all your technical documentation.

WestSpring Remote Endpoint Management – access to all your endpoints, run reports even control machines.

Forms – all clients have access to starter/leaver and change request forms via our online page.

WestSpring Procurement

Sourcing equipment such as the right laptop or the best printer for the cheapest price in a market that changes daily can be time consuming, technically challenging and costly.

Our clients have access to our experienced procurement department who can provide advice and quotes on important hardware and software. With vast experience with Microsoft licencing and with preferential pricing with many major brands we can pass on savings.

We provide quotes for laptops, workstations, printers and much more. Thanks to our significant buying power we provide competitive pricing and always strive to not charge delivery.

Browse through some of our case studies.

We offer tailored services to take care of your business’ IT needs so that you don’t have to.

Find Out More About Our IT Support.