WestSpring Hosted Telephony.

Whether you’re a small business with a single phone line, or a large one with several lines we all rely on phone systems. That’s why we’ve introduced WestSpring Hosted Voice, so every business can make calls over the internet.

What is Hosted Telephony?

Hosted Telephony is a complete communications service that provides an extensive range of fixed and mobile telephony capabilities, via an easy-to-use web portal.

The service allows easy management of your telephony, whilst enabling employees to maximise their productivity. The service has lots of clever features, with an emphasis on control and administration through the web, removing the burden from your IT team.

The system can be configured quickly according to your organisation’s changing requirements, whilst your employees can manage calls easily and effectively.

Our platform is suitable for any size business looking to improve productivity and reputation. For extra peace of mind, our expert team of consultants will work closely with you to understand your business needs and recommend the best solution to help you achieve your goals.

Benefits of Hosted Telephony.

Hosted Telephony puts you in complete control of your phone system, with an extensive range of call handling and management features included, all operated through an easy-to-use web interface.
Hosted Telephony conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers dial one number to reach your desk phone and mobile phone simultaneously; you can move on-going calls seamlessly from one phone to another without hanging up and both phones share a single voicemail box.
As Hosted Telephony is a hosted solution; you only pay for what you need on a simple per seat basis. As you are not buying a physical phone system, there is no major hardware investment and there are fewer costs to consider. Handsets can be purchased or leased.
All the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates.
Hosted Telephony helps businesses become more efficient by enabling flexible work environments through hot-desking, remote working and extending the service to mobile devices.
You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number, no matter where you are located.
Unexpected events such as snow and flooding won’t disrupt your business. Our Hosted Telephony solutions provide business continuity features that allow your business to carry on making and taking calls in the event of disruption.

Our Features.

All of our packages include these basic features:

But isn’t Office 365 just emails? That’s a common misconception. At WestSpring we help clients unlock all of the features available.

  • Reception console
  • Easy to manage online portal for users and admins
  • Auto Attendant to provide calls with call routing and waiting
  • Basic call logs
  • Call forwarding always/busy/no answer/not reachable
  • Call on hold with music (incl. flash)
  • Call pickup
  • Call transfer (consultative and 3-way conference)
  • Call waiting
  • Call line ID blocking/delivery (internal/external)
  • Calling name retrieval

 Advanced add-ons include:

  • Call recording for both inbound & outbound calls
  • Office reporting dashboard
  • Voicemail

Is Hosted Telephony For Me?

Hosted Telephony is ideal for any sized business and is highly effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees.

Favourable for businesses with multi-sites.

The service is hosted centrally, eliminating the need for an expensive system on each site. Hosted Telephony connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories.

Organisations that prefer outsourcing and Opex.

Hosted on your behalf, there is no expensive maintenance or running costs and you pay for what you use on a simple per-user basis.

Organisations that need a business continuity solution.

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations.

Browse through some of our case studies.

We offer tailored services to take care of your business’ IT needs so that you don’t have to.

Find Out More About Hosted Telephony.