WestSpring Telephony

Whether you’re a small business with a single phone line, or a large one with several lines we all rely on phone systems. Westspring can solve your business needs with both cloud and on premises options.

What is Hosted Telephony?

WestSpring Hosted Voice is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal, allowing you to access your business line wherever you are on whatever device.

The service allows you complete control with easy management of all your phone systems. Alternatively, you can take the hassle away and let WestSpring manage it all for you. Whichever works best for you, we provide flexible and bespoke solutions.

Benefits of Hosted Telephony.

Easy-to-use interface for your devices.

WestSpring Hosted Voice provides an interface which can be used across your various devices via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Auto Attendant.

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the of office is closed.

Call Recording.

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set it to record some calls, all calls or record calls on demand.

Benefits of Hosted Telephony.

Easy-to-use interface for your devices.

WestSpring Hosted Voice provides an interface which can be used across your various devices via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

Auto Attendant.

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the of office is closed.

Call Recording.

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set it to record some calls, all calls or record calls on demand.

Is Hosted Telephony For Me?

Hosted Telephony is ideal for any sized business and is highly effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees.

Favourable for businesses with multi-sites.

The service is hosted centrally, eliminating the need for an expensive system on each site. Hosted Telephony connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories.

Organisations that prefer outsourcing and Opex.

Hosted on your behalf, there is no expensive maintenance or running costs and you pay for what you use on a simple per-user basis.

Organisations that need a business continuity solution.

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations.

Phones for all your needs

Desk

Cordless

Conference

Feature list

All of our packages include these basic features:

But isn’t Office 365 just emails? That’s a common misconception. At WestSpring we help clients unlock all of the features available.

  • Reception console
  • Easy to manage online portal for users and admins
  • Auto Attendant to provide calls with call routing and waiting
  • Basic call logs
  • Call forwarding always/busy/no answer/not reachable
  • Call on hold with music (incl. flash)
  • Call pickup
  • Call transfer (consultative and 3-way conference)
  • Call waiting
  • Call line ID blocking/delivery (internal/external)
  • Calling name retrieval

 Advanced add-ons include:

  • Call recording for both inbound & outbound calls
  • Office reporting dashboard
  • Voicemail

On premise solutions

Whatever you need for your business we have you covered, like premium handsets complete with desktop and mobile clients. We can also help you discover new systems to help achieve your business goals, for example we can provide real-time wall boards. These wall boards can be set up to give your team the live information they need day to to day.

Check out our case studies

Find Out More About Telephony.