Apprentice Technical Analyst

BRISTOL, UNITED KINGDOM
MON-FRI 08:30-17:30

40 hours per week

WestSpring are a growing IT Support provider for small to medium sized business across the South West.
Based at our head office in Bristol, we are a small and friendly team that thrive on providing excellent service
to our clients.

The Role

Due to continued growth we are currently seeking an Apprentice Technical Support Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity to gain valuable experience and step up the career ladder, this is proven in our track record of working with Apprentices.

Working closely with our team the highly dynamic role will give you the opportunity to get involved in everything, following a structured development plan to meet the WestSpring standards.

There is a strong sense of team and an exciting, relaxed office atmosphere, at WestSpring our team is at the
heart of what we do. Team and client interaction is massive for us. You will get to know all the clients and have a direct impact on the growth of the team and business.

  • Working in our workshop ensuring client machines are built and ready to be installed
  • Managing our proactive patching and maintenance software
  • Supporting our clients via the support system, ensuring the ticketing process is followed and the client is kept informed
  • Diagnostics of 1st line support cases with the help and support of the rest of the service desk

Person Specification

  • Professional, friendly approach with keen IT Interest
  • Punctual and good attention to detail
  • Excellent written and verbal communication skills
  • Good troubleshooting and problem-solving skills
  • Keen interest to learn and develop
  • Good Task Management skills
  • Confident with ability to ask good open questions

Apply now

0117 403 4455

Benefits

Whilst we also have a beer fridge and free Friday lunches we believe the below benefits are the ones that count!

Work Life Balance

We strive to be forward thinking and modern with our working practices and believe in the importance of a good work-life balance. Management are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.

Fun Social Calendar

At WestSpring we go all out with our social events with our quarterly socials often spanning multiple activities over a day. So far we’ve done paintballing, darts, go karting and cocktail making. We also hold an annual ski trip for the whole team over Christmas.

career progression

Career Development

There is no limit to our staff’s career development and a number of our team have already worked their way up to senior positions in a short space of time. 

Birthday Off

Nobody works on their birthday at WestSpring! 

Got something to offer?

We are always on the lookout for enthusiastic individuals to join our team. If you can’t see any suitable vacancies but would like to become a part of the WestSpring family, please send us your CV. Opportunities can be made for the right person.