2nd Line Technical Analyst

MON-FRI 08:30-17:30

40 hours per week

Up to £30,000 per annum

WestSpring are a growing IT support provider for small to medium sized business across the South West. Based in Hawkfield Business Park in Bristol, we are a small and friendly team that thrive on providing excellent service to our clients.

The Role

Due to continued growth we are currently seeking an experienced 2nd Line Technical Analyst to join our amazing team and provide outstanding support to our clients. This role offers an exciting opportunity for someone to join our growing team within a service-led company that uses cutting edge modern technology. Working closely with our Service Delivery Manager, this highly dynamic role will give you the opportunity to get involved with a range of tasks, meaning each day is different. With a high level of responsibility, the role will have a direct impact on the business. Team and client interaction is massive for us, you will know all the clients and have a direct impact on the growth of the team and business. 


  • Supporting our clients via the support system, ensuring our ticketing process is followed and the client is kept informed. 
  • Diagnostics of support cases with the help and support of the rest of the team.
  • The proactive maintenance of client networks using our proactive support tools. 
  • Managing new workstation builds and user setups.
  • Engaging in the technical projects, including meeting clients and delivering onsite time with the team. 
  • Working with the team to implement policy and procedure.
  • Manging client documentation.
  • Helping train and develop junior team members.  

      Person Specification

      • A minimum of 3 years’ experience in 1st/2nd line support.
      • Professional, friendly approach with the ability to perform well under pressure.
      • Punctual and good attention to detail.
      • Excellent written and verbal communication skills.
      • Good troubleshooting/problem solving skills.
      • Office 365 administration & troubleshooting skills
      • Desktop troubleshooting.
      • Enthusiastic to learn and develop skills.
      • Network & Firewall knowledge and troubleshooting.
      • Windows server administration.  

      Knowledge of virtualisation software and cloud services such as Azure and AWS would be beneficial. 

      Why WestSpring?

      At WestSpring it’s only ever about one thing, the team, we think our team are amazing and all our effort goes into ensuring they are skilled, happy, motivated and appreciated and of course there is a whole load of benefits, below are just a few: 

      • Parking onsite 
      • Company quarterly socials 
      • Awesome Christmas Trip
      • Enjoy your birthday off work each year
      • Friday lunch provided
      • Unlimited free premium coffee machine on site
      • Fun and enjoyable working atmosphere.
      • Fantastic career development opportunities.
      • In office games room with darts board, games consoles & beer fridge!
      • Employee Assistance Programme for you, your partner & any dependents over 16 in your household 

          Apply now

          0117 403 4455


          Whilst we also have a Games Room and free Friday lunches we believe the below benefits are the ones that count!

          Work Life Balance

          We strive to be forward thinking and modern with our working practices and believe in the importance of a good work-life balance. Management are understanding and accommodating to peoples’ personal needs and home-life and encourage staff to not work beyond their contractual hours. No job is worth missing out on your child’s sports day.

          Fun Social Calendar

          At WestSpring we go all out with our social events with our quarterly socials often spanning multiple activities over a day. So far we’ve done paintballing, darts, go karting and cocktail making. We also hold an annual ski trip for the whole team over Christmas.

          career progression

          Career Development

          There is no limit to our staff’s career development and a number of our team have already worked their way up to senior positions in a short space of time. 

          Birthday Off

          Nobody works on their birthday at WestSpring! 

          Got something to offer?

          We are always on the lookout for enthusiastic individuals to join our team. If you can’t see any suitable vacancies but would like to become a part of the WestSpring family, please send us your CV. Opportunities can be made for the right person.